TERMS OF USE
The online store www.grammenosfamily-wines.com belongs to the company with the following information
Gramenos Winery
OINOPOIEIO GRAMMENOY O.E.
VAT. 802332391 | CORFU
ΓΕΜΗ : 174489533000
SINARADES CORFU
Τ. 26610 54484
and hereinafter referred to as the company.
The company reserves the right to modify at any time, and without justification, these terms of use and to publish the current version on the website www.grammenosfamily-wines.com.
With the creation of this online store, our company aims to inform all internet users about all our products in combination with the possibility of making purchases through online ordering, always subject to the availability of products.
The use of our online store www.grammenosfamily-wines.comr and the realization of your purchases through it, are determined and governed by the following terms and conditions which are fully compatible with applicable Greek, European and international law.
Make sure that you have read and fully understand the following and that you agree to these terms and conditions, taking the obligation to comply with them as further use of the website www.grammenosfamily-wines.com and making purchases through it implies explicit and unconditional consent and accept them.
Age limit
The online store www.grammenosfamily-wines.com sells alcoholic products only to people over the age of 18 and reserves the right to refuse the sale otherwise.
Product ordering and consumer protection
Placing an order through the e-shop is a conclusion of a distance selling contract regulated by the legal framework of Law 2251/1994, as amended.
You have the possibility of concluding a valid order through the e-shop, if you are legally competent in compliance with the articles of the Greek Civil Code (unless you have reached the age of eighteen and you are not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by representatives of legal entities, while the company reserves the right to claim from the supervisor or guardian any orders that will be made by legally incompetent persons.
Product descriptions
The descriptions of the products of the store have been made by the team of www.grammenosfamily-wines.com based on personal tests. Every effort has been made for the most accurate description of the products, however the online store www.grammenosfamily-wines.com is not responsible for any typographical or spelling errors, as well as for possible inaccuracies in the product descriptions of its catalog. The product descriptions contained in the pages of www.grammenosfamily-wines.com are the intellectual property of the company.
Regarding wine harvests, it is worth mentioning that every effort is made to meet the available and current harvests. Products that do not have crops are the current crops we have. In any case of crop discrepancy with the one listed on our page, there is a customer information. In products that do not state a crop and the customer is interested in something specific, he has the responsibility to inform our company, as a comment along with his order, otherwise the company has the opportunity to launch the order with the available crop.
Product photos
Most of the products in the catalog of www.grammenosfamily-wines.com have been photographed for this purpose by a professional photographer. The photographs of wineries, vineyards, distilleries, etc. are intellectual property.
Orders
Customers can place their order from our company's online store, through the store's website located at www.grammenosfamily-wines.com
The order is an acceptance of the terms of use of the online store.
It is important to include your name, a contact telephone number and a valid address when ordering.
Possibility to Cancel Order
You can cancel your order at no cost, provided that the cancellation will be made before sending. In case of cancellation of the order after its shipment and before its delivery, the customer is charged only with the relevant shipping costs. The cancellation of an order in no way concerns the cancellation of an order with products that are not immediately available.
In case of receipt of a wrong product (ie a product other than the one you ordered, while in no case does it concern a wine crop if the customer has come to an agreement or has ordered wine without harvest but you have not previously mentioned the crop he wants), please inform immediately, in order to replace it immediately, without financial burden of transport costs.
Order Confirmation
Once you have placed your order, you will receive a confirmation email with all the necessary information. This means that your order has been successfully registered in the systems of www.grammenosfamily-wines.com. If you have not given us an email, the confirmation will be done by phone.
Product availability
Immediately available
In stock: Available in stock, which can be depleted until your order. In case it is exhausted you will be informed about the delivery time. In case the product is in short supply and we are not able to send it, we will inform you and you will have the option of replacement or refund.
Upon order:
Upon order, products that are not immediately available for delivery appear. After completing your order we will inform you about the delivery date.
Is expected:
a new harvest or product release is expected. After completing your order, we will contact you to inform you about the delivery date. Ask us about the benefits of pre-ordering, where possible.
Cellar wine: It is a wine that has aged under ideal conditions in our cellar and only the listed quantity is available.
Prices - offers
The prices listed in the online store catalog are final, in euros (€) and include the Value Added Tax (VAT) that corresponds to each product as well as the excise tax where it exists. The online store wwwgrammenosfamily-wines.com reserves the right to change the prices of its products without written notice to customers. Shipping costs are charged based on address and delivery time.
The prices listed on the website are valid for each purchase, provided that the product is available.
Offers and coupons are for individuals only.
Also in the offers there are availability restrictions and the customers are served depending on the order of priority, ie the exact time of registration of their order in the system. As in some cases the offers can be very attractive, the company reserves the right to cancel an order if it seems unreasonable for individual consumption and in order to serve more of its customers.
All orders are confirmed by sending the relevant e-mail.
Issuance of receipt / invoice
The company is obliged to issue a retail sales receipt (or invoice based on information that the customer will provide) for each purchase. It will be issued by the company and will be sent together with the order. The customer is informed of any delivery costs before placing the order. If you place an order and delivery has a cost, this will be included in the receipt or invoice including VAT.
In the case of a gift, the order is accompanied by a delivery note showing the products and quantities, but not the prices. The invoice or retail receipt of the gift can be sent to the customer via email, fax, or mail.
In case you want to issue an invoice, fill in your details in the comments field when completing your order. If a retail receipt has been issued, then there is no possibility of correction.
Applicable law and other terms
This contract of use is governed by the provisions of Greek Law, the Directives and Regulations of European Law and the relevant International Provisions, and is interpreted on the basis of the rules of good faith, transactional ethics and the economic and social purpose of the law.
If a provision is deemed contrary to law and therefore invalid or void, it automatically ceases to be valid, without in any case affecting the validity of the other terms. No modification of the terms of this contract will be considered and will not be part of it, if it has not been formulated in writing and has not been incorporated into it.
The company reserves the right to unilaterally modify or renew these terms and conditions of transactions, made through its online store, according to its needs and transactional manners. Www.grammenosfamily-wines.com undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store. It is clarified that the change of terms does not occupy orders that you have already placed.
The Courts of Corfu are competent courts for any disputes arising on the occasion of this contract.
Alcohol abuse
Alcohol abuse is dangerous to health. We recommend all customers to consume responsibly for their satisfaction without compromising their health.
Returns
For product returns fill out the form on our website and we will contact you, or contact us at 26610 54484.
Limitation of Liability
Www.grammenosfamily-wines.com is committed to the completeness and validity of the content, data and information available on its website, provided that it comes exclusively from him and his associates and is not responsible for the completeness and validity of information and data retransmitted and reproduced by third parties on its website. This site may contain references to other sites. Our company is not responsible for the content of these pages or for any damage or loss that may arise from their use, as the user has access to them solely at his own risk.
In the case of wines, our company does not provide a guarantee for the availability of the listed crop, especially in wines that are available upon order since the change of harvest is subject to the discretion of the producer. Our company does not provide a guarantee for the availability of the products displayed on its website, but undertakes the obligation to inform the customers in time about their availability, at the moment they have completed their order. Our company bears no responsibility in case of inability to fulfill its obligations to customers due to accidental events or reasons of force majeure or fault of other bodies.
Our company reserves the right not to place an order or part of an order for a product which has been revalued and its website has not been updated. In any case, the customer will be informed within one working day and if the order has been completed by appointment, the ordered item will be replaced, the difference will be paid or a refund will be made.
In case the order due to volume or weight can not be delivered in the way chosen by the customer, our company reserves the right to send in a different way of delivery based on the best delivery and integrity of the order after consultation with the customer .
The appearance of particles (sediment, tartrate, residual sugars) is due to the natural aging of the wine (mainly red), the method of vinification and the method of filtration and in no case is considered a defect. Especially in the case of sediment, it is recommended to transfuse the wine in a carafe before consuming it, without it being necessary. Our company does not bear any responsibility for the cases where a defect due to the cork may occur. In none of the above cases our company is not responsible for compensation or replacement.
In case of extreme weather or weather phenomena that can affect the transported product during your order, we will inform you by phone to postpone the shipment in case you agree, otherwise we are not responsible for any alteration and in no case do we have obligation to replace or compensate.
For complete orders that have been sent, or have been prepared for receipt and have not been received by the customer, our company does not bear any responsibility for compensation.
Our online store makes every effort to ensure the proper and proper operation of this website and is not responsible for any technical problems or viruses that occur to users related to the operation or compatibility of their own infrastructure with this website.